Most frequent questions and answers
Orders within the Netherlands can be expected between 3 to 5 business days on the given address.
Shipment is FREE for orders within The Netherlands. The shipment costs vary for other countries.
All information on returning or trading a product can be found under “return information”.
After we receive and approve your retour, you can expect your restitution within 10 business days.
Vivence orders can be paid for in the following ways:
– Apple Pay
Unfortunately it is not possible to cancel a placed order. You can however return your product within 14 days and expect recompence. If you accidentally filled in the wrong contact information, contact email@example.com as soon as possible and this will be fixed.
It is possible to not receive a confirmation immediately. When in doubt make sure to check your spam box. If however you still have not received an order confirmation after two hours, please contact firstname.lastname@example.org.
We advise you to wash the items inside-out, no higher than 30 degrees.